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ITIL · Question #187

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

The correct answer is A. Do. The Deming Cycle (PDCA) consists of four stages: Plan, Do, Check, and Act - making 'Do' the missing fourth stage.

Key principles and models

Question

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

Options

  • ADo
  • BPerform
  • CImplement
  • DMeasure

How the community answered

(25 responses)
  • A
    96% (24)
  • C
    4% (1)

Why each option

The Deming Cycle (PDCA) consists of four stages: Plan, Do, Check, and Act - making 'Do' the missing fourth stage.

ADoCorrect

The Deming Cycle, also known as PDCA, follows the sequence Plan, Do, Check, Act. 'Do' is the stage where the planned changes or improvements are implemented and executed on a small scale before full rollout. It is a foundational model used in ITIL's Continual Service Improvement.

BPerform

Perform is not a stage in the Deming Cycle - the four stages are strictly Plan, Do, Check, and Act.

CImplement

Implement is not one of the four named stages of the Deming Cycle, though implementation activities occur during the 'Do' stage.

DMeasure

Measure is not a distinct stage in the Deming Cycle - measurement activities are associated with the 'Check' stage.

Concept tested: Deming Cycle (PDCA) stages in CSI

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Deming Cycle#PDCA#continual improvement#CSI

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