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ITIL · Question #188
ITIL Question #188: Real Exam Question with Answer & Explanation
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Question
What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
Options
- AReturn on investment (ROI), value on investment (VOI), quality
- BStrategic, tactical and operational
- CCritical success factors (CSFs), key performance indicators (KPIs), activities
- DTechnology, process and service
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