PeopleCert
ITIL · Question #184
ITIL Question #184: Real Exam Question with Answer & Explanation
Sign in or unlock ITIL to reveal the answer and full explanation for question #184. The question stem and answer options stay visible for context.
Key principles and models
Question
Why is it important for service providers to understand patterns of business activity (PBA)?
Options
- APBA are based on organizational roles and responsibilities
- BIT service providers CANNOT schedule changes until they understand PBA
- CDemand for the services delivered by service providers are directly influenced by PBA
- DUnderstanding PBA is the only way to enable accurate service level reporting
Unlock ITIL to see the answer
You've previewed enough free ITIL questions. Unlock ITIL for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#demand management#patterns of business activity#capacity planning#service strategy