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ITIL · Question #281
ITIL Question #281: Real Exam Question with Answer & Explanation
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Question
In Service Operation, if too much emphasis is placed on 'Stability', what might the likely outcome be in terms of responsiveness to customer needs?
Options
- ACustomers needs will be met more easily because of the improved stability of the services with
- BFrom the information given, it is not possible to comment regarding the impact on responsiveness
- CThere is only likely to be a positive outcome from improved stability - the customers must be
- DIt is possible that responsiveness may suffer and customers needs may not be met within
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