Which of the following identify the purpose of business relationship management? 1. To establish and maintain a business relationship between service provider and customer 2. To identify customer need

ITIL defines the purpose of BRM as both establishing and maintaining a business relationship between the service provider and customer, and identifying customer needs and ensuring the service provider is able to meet those needs. Both statements are explicitly part of the BRM purpose definition and must be considered together.

Statement 1 alone is incomplete - identifying and fulfilling customer needs is equally fundamental to BRM's purpose.

Statement 2 alone is incomplete - the relationship establishment and maintenance component is equally fundamental to BRM's purpose.

Both statements are correct and together define the full purpose of BRM as documented in ITIL.