ITIL Question #55: Real Exam Question with Answer & Explanation

The correct answer is A: Both of the above. Business relationship management (BRM) serves two core purposes: establishing the provider-customer relationship and identifying customer needs to ensure the provider can meet them.

Processes

Question

Which of the following identify the purpose of business relationship management? 1. To establish and maintain a business relationship between service provider and customer 2. To identify customer needs and ensure that the service provider is able to meet

Options

ABoth of the above
B1 only
C2 only
DNeither of the above

Explanation

Business relationship management (BRM) serves two core purposes: establishing the provider-customer relationship and identifying customer needs to ensure the provider can meet them.

Common mistakes.

B. Statement 1 alone is incomplete - identifying and fulfilling customer needs is equally fundamental to BRM's purpose.
C. Statement 2 alone is incomplete - the relationship establishment and maintenance component is equally fundamental to BRM's purpose.
D. Both statements are correct and together define the full purpose of BRM as documented in ITIL.

Concept tested. ITIL business relationship management purpose

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#business relationship management#customer needs#service provider#BRM purpose

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