Which one of the following is NOT an objective of problem management?

Minimizing the impact of incidents that cannot be prevented is a valid reactive objective of problem management, achieved through workarounds and known error records.

Preventing problems and resulting incidents from happening is a core proactive objective of problem management in ITIL.

Eliminating recurring incidents by identifying and resolving their underlying root causes is a direct and stated objective of problem management.

Restoring normal service operation as quickly as possible is explicitly stated as the primary objective of incident management in ITIL, not problem management. Problem management is concerned with identifying root causes, preventing recurrence of problems and their resulting incidents, and recording known errors to minimize future impact. Confusing the objectives of these two closely related processes is a deliberate exam challenge.