ITIL · Question #91
Which of the following statements about service asset and configuration management is/are CORRECT? 1. A configuration item (CI) can exits as part of any numbers other CIs at the same time 2. Choosing
The correct answer is C. Both of the above. Both statements about service asset and configuration management are correct per ITIL. CIs can participate in relationships with multiple other CIs simultaneously, and the scope of CI recording is determined by the organization's required level of control.
Question
Options
- A1 only
- B2 only
- CBoth of the above
- DNeither of the above
How the community answered
(48 responses)- A15% (7)
- B4% (2)
- C73% (35)
- D8% (4)
Why each option
Both statements about service asset and configuration management are correct per ITIL. CIs can participate in relationships with multiple other CIs simultaneously, and the scope of CI recording is determined by the organization's required level of control.
This incorrectly excludes statement 2, which is a valid ITIL principle stating that CI scope and granularity should align with the organization's control requirements.
This incorrectly excludes statement 1, which accurately reflects the ITIL configuration model allowing CIs to exist within multiple CI relationships simultaneously.
Statement 1 is correct because the ITIL configuration model supports complex hierarchical and dependency relationships, allowing a single CI to be a component of multiple other CIs at the same time, which reflects real-world infrastructure. Statement 2 is also correct because ITIL advises that organizations should determine the appropriate granularity for CI recording based on the level of control they need to exercise, balancing the cost of management against the benefit of visibility.
Both statements accurately reflect ITIL guidance on configuration management, making 'neither' an incorrect choice.
Concept tested: Configuration item relationships and recording scope
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