ITIL · Question #92
Which of the following are types of service defined in ITIL? 1. Enabling 2. Core 3. Enhancing 4. Computer
The correct answer is D. 1, 2 and 3 only. ITIL defines exactly three types of services - core, enabling, and enhancing. 'Computer' is not an ITIL-defined service type and serves as the distractor in this question.
Question
Options
- A1, 3 and 4 only
- B2, 3 and 4 only
- C1, 2 and 4 only
- D1, 2 and 3 only
How the community answered
(36 responses)- A3% (1)
- B3% (1)
- C6% (2)
- D89% (32)
Why each option
ITIL defines exactly three types of services - core, enabling, and enhancing. 'Computer' is not an ITIL-defined service type and serves as the distractor in this question.
This incorrectly includes 'Computer' (item 4), which is not an ITIL service type, and excludes 'Core' (item 2), which is one of the three official ITIL service categories.
This incorrectly includes 'Computer' (item 4), which has no definition as a service type within the ITIL framework.
This incorrectly includes 'Computer' (item 4) and excludes 'Enhancing' (item 3), which is one of the three officially defined ITIL service types.
ITIL identifies three service types: core services, which deliver the basic outcomes a customer desires; enabling services, which are required for a core service to be delivered but are not directly perceived as valuable by the customer; and enhancing services, which add extra value or excitement to a core service but are not essential to its delivery. These three categories provide a structured framework for understanding how services contribute to customer value.
Concept tested: ITIL service types - core, enabling, and enhancing
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