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ITIL · Question #92
ITIL Question #92: Real Exam Question with Answer & Explanation
The correct answer is D: 1, 2 and 3 only. ITIL defines exactly three types of services - core, enabling, and enhancing. 'Computer' is not an ITIL-defined service type and serves as the distractor in this question.
Question
Which of the following are types of service defined in ITIL? 1. Enabling 2. Core 3. Enhancing 4. Computer
Options
- A1, 3 and 4 only
- B2, 3 and 4 only
- C1, 2 and 4 only
- D1, 2 and 3 only
Explanation
ITIL defines exactly three types of services - core, enabling, and enhancing. 'Computer' is not an ITIL-defined service type and serves as the distractor in this question.
Common mistakes.
- A. This incorrectly includes 'Computer' (item 4), which is not an ITIL service type, and excludes 'Core' (item 2), which is one of the three official ITIL service categories.
- B. This incorrectly includes 'Computer' (item 4), which has no definition as a service type within the ITIL framework.
- C. This incorrectly includes 'Computer' (item 4) and excludes 'Enhancing' (item 3), which is one of the three officially defined ITIL service types.
Concept tested. ITIL service types - core, enabling, and enhancing
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