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ITIL · Question #177
ITIL Question #177: Real Exam Question with Answer & Explanation
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Service management as a practice
Question
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
Options
- AProprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
- BPublic frameworks are always cheaper to adopt
- CPublic frameworks are prescriptive and tell you exactly what to do
- DProprietary knowledge has been tested in a wide range of environments
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Topics
#public frameworks#proprietary knowledge#ITIL adoption#undocumented knowledge