PeopleCert
ITIL · Question #329
ITIL Question #329: Real Exam Question with Answer & Explanation
The correct answer is C: The Service Owner. The Service Owner role is accountable for a specific service across all stages of its lifecycle within an organization.
Roles
Question
Which role is accountable for a specific service within an organization?
Options
- AThe Service Level Manager
- BThe Business Relationship Manager
- CThe Service Owner
- DThe Service Continuity Manager
Explanation
The Service Owner role is accountable for a specific service across all stages of its lifecycle within an organization.
Common mistakes.
- A. The Service Level Manager is responsible for negotiating and managing Service Level Agreements across services, not for being accountable for any single specific service.
- B. The Business Relationship Manager manages the relationship and communication between the IT provider and business units or customers, not accountability for delivering a specific service.
- D. The Service Continuity Manager is responsible for ensuring IT services can recover after a disaster, which is a specific process role rather than overall accountability for a service.
Concept tested. ITIL Service Owner role and accountability
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
#Service Owner#accountability#service roles
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