nerdexam
PeopleCert

ITIL · Question #330

Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and depen

The correct answer is D. All of the above. IT service contracts standardly include financial terms, a description of what is being delivered, and defined responsibilities for both parties.

Processes

Question

Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or service provided Responsibilities and dependencies for both parties

Options

  • A1 and 2 only
  • B1 and 3 only
  • C2 and 3 only
  • DAll of the above

How the community answered

(40 responses)
  • A
    3% (1)
  • C
    5% (2)
  • D
    93% (37)

Why each option

IT service contracts standardly include financial terms, a description of what is being delivered, and defined responsibilities for both parties.

A1 and 2 only

This excludes responsibilities and dependencies, which are a critical contractual element that defines obligations and accountabilities for both parties.

B1 and 3 only

This excludes the description of goods or services, which is a core component that defines exactly what the provider is contracted to deliver.

C2 and 3 only

This excludes financial arrangements, which are an essential element governing payment terms, penalties, and cost structures.

DAll of the aboveCorrect

All three elements are recognized components of an IT service contract. Financial arrangements govern payment terms and penalties; the description of goods or services defines the scope and deliverables; and responsibilities and dependencies clarify the obligations of both the provider and the customer. Omitting any one of these would leave the contract incomplete from a service management perspective.

Concept tested: Components of an IT service contract

Source: https://www.axelos.com/certifications/itil-service-management

Topics

#underpinning contracts#supplier contracts#Supplier Management

Community Discussion

No community discussion yet for this question.

Full ITIL Practice