In which of the following situations should a Problem Record be created?

A failed redundant network segment with no user impact is an event, not yet a problem - it may trigger monitoring or an incident record, but root cause investigation has not been initiated.

Passing an incident to second-level support is an escalation action within Incident Management, not a trigger for Problem Management.

When a Technical Management team identifies a permanent resolution to a number of recurring incidents, this signals that root cause analysis has been completed and problem management activities are underway. Creating a Problem Record at this point formally documents the known error, the identified root cause, and the permanent fix, closing out the problem lifecycle correctly.

Finding a workaround is still part of Incident Management focused on service restoration, not a trigger to create a Problem Record unless formal root cause investigation is initiated.