ITIL · Question #309
Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through w
The correct answer is A. Service Transition. Service Transition adds business value by managing risk during change and ensuring governance compliance as services move from development into live operation.
Question
Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?
Options
- AService Transition
- BRisk Management
- CIT Service Continuity Management
- DAvailability Management
How the community answered
(23 responses)- A91% (21)
- C4% (1)
- D4% (1)
Why each option
Service Transition adds business value by managing risk during change and ensuring governance compliance as services move from development into live operation.
Service Transition is explicitly responsible for understanding and managing the level of risk during and after a change, ensuring that deployments do not introduce unacceptable risk to the live environment. It also provides assurance and confidence that governance requirements are met throughout the change process, which is a key business value proposition of this lifecycle stage.
Risk Management is a discipline that spans the entire service lifecycle and is not a standalone part of the ITIL service lifecycle model.
IT Service Continuity Management focuses on recovering IT services after a major disruption, not on managing risk and governance during routine change.
Availability Management focuses on ensuring agreed availability levels are met, not on governance compliance or risk management during change activities.
Concept tested: ITIL Service Transition business value - risk and governance
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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