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ITIL · Question #309

Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through w

The correct answer is A. Service Transition. Service Transition adds business value by managing risk during change and ensuring governance compliance as services move from development into live operation.

The ITIL service lifecycle

Question

Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?

Options

  • AService Transition
  • BRisk Management
  • CIT Service Continuity Management
  • DAvailability Management

How the community answered

(23 responses)
  • A
    91% (21)
  • C
    4% (1)
  • D
    4% (1)

Why each option

Service Transition adds business value by managing risk during change and ensuring governance compliance as services move from development into live operation.

AService TransitionCorrect

Service Transition is explicitly responsible for understanding and managing the level of risk during and after a change, ensuring that deployments do not introduce unacceptable risk to the live environment. It also provides assurance and confidence that governance requirements are met throughout the change process, which is a key business value proposition of this lifecycle stage.

BRisk Management

Risk Management is a discipline that spans the entire service lifecycle and is not a standalone part of the ITIL service lifecycle model.

CIT Service Continuity Management

IT Service Continuity Management focuses on recovering IT services after a major disruption, not on managing risk and governance during routine change.

DAvailability Management

Availability Management focuses on ensuring agreed availability levels are met, not on governance compliance or risk management during change activities.

Concept tested: ITIL Service Transition business value - risk and governance

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Service Transition#risk management#business value#governance compliance

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