ITIL Question #309: Real Exam Question with Answer & Explanation

The correct answer is A: Service Transition. Service Transition adds business value by managing risk during change and ensuring governance compliance as services move from development into live operation.

The ITIL service lifecycle

Question

Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?

Options

AService Transition
BRisk Management
CIT Service Continuity Management
DAvailability Management

Explanation

Service Transition adds business value by managing risk during change and ensuring governance compliance as services move from development into live operation.

Common mistakes.

B. Risk Management is a discipline that spans the entire service lifecycle and is not a standalone part of the ITIL service lifecycle model.
C. IT Service Continuity Management focuses on recovering IT services after a major disruption, not on managing risk and governance during routine change.
D. Availability Management focuses on ensuring agreed availability levels are met, not on governance compliance or risk management during change activities.

Concept tested. ITIL Service Transition business value - risk and governance

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Service Transition#risk management#business value#governance compliance

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