nerdexam
PeopleCert

ITIL · Question #305

Match the following activities with the Deming Cycle stages (1) Monitor, Measure and Review (2) Continual Improvement (3) Implement Initiatives (4) Plan for Improvement

The correct answer is C. 4 Plan, 3 Do, 1 Check, 2 Act. The Deming PDCA Cycle maps as follows - Plan: Plan for Improvement (4), Do: Implement Initiatives (3), Check: Monitor, Measure and Review (1), Act: Continual Improvement (2).

Key principles and models

Question

Match the following activities with the Deming Cycle stages (1) Monitor, Measure and Review (2) Continual Improvement (3) Implement Initiatives (4) Plan for Improvement

Options

  • A1 Plan, 2 Do, 3 Check, 4 Act
  • B3 Plan, 2 Do, 4 Check, 1 Act
  • C4 Plan, 3 Do, 1 Check, 2 Act
  • D2 Plan, 3 Do, 4 Check, 1 Act

How the community answered

(16 responses)
  • B
    6% (1)
  • C
    81% (13)
  • D
    13% (2)

Why each option

The Deming PDCA Cycle maps as follows - Plan: Plan for Improvement (4), Do: Implement Initiatives (3), Check: Monitor, Measure and Review (1), Act: Continual Improvement (2).

A1 Plan, 2 Do, 3 Check, 4 Act

This option maps Monitor, Measure and Review to Plan and Continual Improvement to Do, which inverts the logical PDCA sequence where checking follows doing.

B3 Plan, 2 Do, 4 Check, 1 Act

This option places Implement Initiatives in Plan and Continual Improvement in Do, contradicting the cycle where implementation is the Do stage and improvement action is the Act stage.

C4 Plan, 3 Do, 1 Check, 2 ActCorrect

In the PDCA Cycle, Plan corresponds to planning for improvement before any action is taken. Do corresponds to implementing the planned initiatives. Check corresponds to monitoring, measuring, and reviewing the results against the plan to see if objectives were met. Act corresponds to acting on those findings to drive continual improvement, embedding successful changes or adjusting the approach. Option C assigns 4-Plan, 3-Do, 1-Check, 2-Act, which correctly reflects this sequence.

D2 Plan, 3 Do, 4 Check, 1 Act

This option assigns Continual Improvement to Plan, but improvement actions are taken in the Act stage after results have been checked, not at the planning stage.

Concept tested: Deming PDCA Cycle stages mapped to CSI activities

Source: https://deming.org/explore/p-d-s-a/

Topics

#Deming Cycle#PDCA#Continual Service Improvement#improvement model

Community Discussion

No community discussion yet for this question.

Full ITIL Practice