PeopleCert
ITIL · Question #483
Which tool helps with defining accountability and responsibility within processes?
The correct answer is C. A RACI model. https://advisera.com/20000academy/blog/2016/01/12/itil-iso-20000-raci-matrix-how-to-use-it-to- clarify-responsibilities/
Key principles and models
Question
Which tool helps with defining accountability and responsibility within processes?
Options
- AA CSI register
- BA project charter
- CA RACI model
- DA communications plan
How the community answered
(26 responses)- A8% (2)
- C88% (23)
- D4% (1)
Explanation
https://advisera.com/20000academy/blog/2016/01/12/itil-iso-20000-raci-matrix-how-to-use-it-to- clarify-responsibilities/
Topics
#RACI model#accountability#responsibility#process governance
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