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ITIL · Question #213

Service transition contains detailed descriptions of which processes?

The correct answer is A. Change management, service asset and configuration management, release and deployment management. Service Transition is the ITIL lifecycle stage responsible for moving services into the live environment, and it owns a specific set of processes distinct from other lifecycle stages.

The ITIL service lifecycle

Question

Service transition contains detailed descriptions of which processes?

Options

  • AChange management, service asset and configuration management, release and deployment management
  • BChange management, capacity management event management, service request management
  • CService level management, service portfolio management, service asset and configuration management
  • DService asset and configuration management, release and deployment management, request fulfillment

How the community answered

(54 responses)
  • A
    89% (48)
  • B
    2% (1)
  • C
    6% (3)
  • D
    4% (2)

Why each option

Service Transition is the ITIL lifecycle stage responsible for moving services into the live environment, and it owns a specific set of processes distinct from other lifecycle stages.

AChange management, service asset and configuration management, release and deployment managementCorrect

Change Management, Service Asset and Configuration Management (SACM), and Release and Deployment Management are all formally defined processes within the Service Transition lifecycle stage. Change Management controls the lifecycle of all changes, SACM maintains authoritative information about assets and CIs, and Release and Deployment Management plans and controls the movement of releases to live environments.

BChange management, capacity management event management, service request management

Capacity Management belongs to Service Design, and Event Management and Service Request Management belong to Service Operation - none of these are Service Transition processes.

CService level management, service portfolio management, service asset and configuration management

Service Level Management and Service Portfolio Management belong to Service Design and Service Strategy respectively, not Service Transition.

DService asset and configuration management, release and deployment management, request fulfillment

Request Fulfillment belongs to Service Operation, not Service Transition, making this an incorrect grouping even though SACM and Release and Deployment Management are correct.

Concept tested: ITIL Service Transition process ownership

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service transition processes#change management#SACM#release and deployment management

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