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ITIL · Question #212

Which of the following would commonly be found in a contract underpinning an IT service? 1. Financial arrangements related to the contract 2. Description of the goods or service provided 3…

The correct answer is D. All of the above. A contract or underpinning contract (UC) in ITIL typically includes financial terms, a description of the goods or services provided, and the responsibilities and dependencies of both parties.

Processes

Question

Which of the following would commonly be found in a contract underpinning an IT service? 1. Financial arrangements related to the contract 2. Description of the goods or service provided 3. Responsibilities and dependencies for both parties

Options

  • A1 and 2 only
  • B1 and 3 only
  • C2 and 3 only
  • DAll of the above

How the community answered

(55 responses)
  • A
    11% (6)
  • B
    7% (4)
  • C
    2% (1)
  • D
    80% (44)

Why each option

A contract or underpinning contract (UC) in ITIL typically includes financial terms, a description of the goods or services provided, and the responsibilities and dependencies of both parties.

A1 and 2 only

Omitting responsibilities and dependencies would leave the contract without clarity on obligations for either party, which is a fundamental contractual requirement.

B1 and 3 only

Excluding a description of the goods or services provided would make the contract unenforceable because the subject matter of the agreement would be undefined.

C2 and 3 only

Omitting financial arrangements would remove the commercial basis of the agreement, which is a core element of any legally binding contract.

DAll of the aboveCorrect

All three elements are standard components of a formal contract supporting an IT service. Financial arrangements define payment terms and penalties, the description of goods or services sets the scope and deliverables, and the section on responsibilities and dependencies clarifies obligations on both the supplier and the customer. Together these components ensure that the contract is enforceable, measurable, and clearly understood by all parties.

Concept tested: Standard components of an ITIL underpinning contract

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#contracts#underpinning contracts#supplier management#contract contents

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