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ITIL · Question #211

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

The correct answer is C. A service design package (SDP). The Service Design Package (SDP) is the formal ITIL artifact produced by Service Design that contains all information required by Service Transition to build, test, and deploy a new or changed service.

The ITIL service lifecycle

Question

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

Options

  • AA service option
  • BA service transition package (STP)
  • CA service design package (SDP)
  • DA service charter

How the community answered

(48 responses)
  • A
    2% (1)
  • B
    4% (2)
  • C
    92% (44)
  • D
    2% (1)

Why each option

The Service Design Package (SDP) is the formal ITIL artifact produced by Service Design that contains all information required by Service Transition to build, test, and deploy a new or changed service.

AA service option

A service option is a possible variant or configuration of a service offering presented to customers, not a document passed between lifecycle stages.

BA service transition package (STP)

A Service Transition Package is not a standard named ITIL artifact; the correct term for the handover document produced in Service Design is the Service Design Package.

CA service design package (SDP)Correct

The Service Design Package is assembled during the Service Design lifecycle stage and acts as the definitive handover document passed to Service Transition. It includes detailed service designs, acceptance criteria, transition plans, operational procedures, and success measures. Service Transition uses the SDP as its primary input to plan and execute the release and deployment of the service.

DA service charter

A service charter is used in some frameworks to authorize a new service or project initiative but is not the structured package of design details passed to Service Transition.

Concept tested: Service Design Package as handover to Service Transition

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service design package#service transition#SDP#service documentation

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