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ITIL · Question #210
ITIL Question #210: Real Exam Question with Answer & Explanation
The correct answer is C: Knowledge. In the ITIL DIKW (Data, Information, Knowledge, Wisdom) model, Knowledge represents the personal experiences, ideas, insights, and values held by individuals.
Processes
Question
The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
Options
- AData
- BInformation
- CKnowledge
- DGovernance
Explanation
In the ITIL DIKW (Data, Information, Knowledge, Wisdom) model, Knowledge represents the personal experiences, ideas, insights, and values held by individuals.
Common mistakes.
- A. Data refers to discrete, uninterpreted facts and figures that have no inherent meaning without context, not personal experiences or insights.
- B. Information is data that has been given context, meaning, or structure through processing, but it does not include the personal experiences and values of individuals.
- D. Governance is not a level within the DIKW knowledge management model used in ITIL; it is a management concept related to oversight and control.
Concept tested. DIKW model levels in ITIL Knowledge Management
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
#knowledge management#DIKW model#knowledge level#data information knowledge wisdom
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