The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

Data refers to discrete, uninterpreted facts and figures that have no inherent meaning without context, not personal experiences or insights.

Information is data that has been given context, meaning, or structure through processing, but it does not include the personal experiences and values of individuals.

Within the DIKW hierarchy used in ITIL Knowledge Management, Knowledge is defined as the level that incorporates context, experience, insight, and individual values - it is the tacit understanding that people carry. This distinguishes it from Information, which is simply processed and structured data. Knowledge is harder to capture formally because it resides within people and their interpretations.

Governance is not a level within the DIKW knowledge management model used in ITIL; it is a management concept related to oversight and control.