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ITIL · Question #209

Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

The correct answer is D. The supplier management. Supplier Management is the ITIL process responsible for managing relationships with third-party suppliers and regularly reviewing contracts and associated risks.

Processes

Question

Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

Options

  • AThe service level management
  • BThe IT service continuity management
  • CThe service catalogue management
  • DThe supplier management

How the community answered

(34 responses)
  • A
    3% (1)
  • C
    6% (2)
  • D
    91% (31)

Why each option

Supplier Management is the ITIL process responsible for managing relationships with third-party suppliers and regularly reviewing contracts and associated risks.

AThe service level management

Service Level Management focuses on negotiating and monitoring service level agreements with customers, not on reviewing supplier contracts or performing supplier risk analysis.

BThe IT service continuity management

IT Service Continuity Management is concerned with ensuring services can recover from major disruptions, not with the routine review of supplier relationships and contracts.

CThe service catalogue management

Service Catalogue Management maintains the service catalogue as an accurate record of live and available services, and has no remit over supplier contracts or risk.

DThe supplier managementCorrect

Supplier Management owns the end-to-end relationship with all external suppliers, including negotiating and maintaining contracts. A key activity within this process is the regular review of supplier performance, contract compliance, and associated risk to ensure continued value delivery. Risk analysis of suppliers is explicitly assigned to this process in the ITIL framework.

Concept tested: ITIL Supplier Management process responsibilities

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#supplier management#risk analysis#contracts#vendor review

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