Which of the following is NOT an objective of Continual Service Improvement?

Reviewing and analyzing Service Level Achievement results is a defined CSI objective, as it provides the performance data needed to identify improvement opportunities.

Identifying activities to improve the efficiency of service management processes is a core CSI objective directly aligned with its purpose of continual improvement.

Improving cost effectiveness of IT services without sacrificing customer satisfaction is explicitly an objective of CSI, balancing efficiency with service quality.

Conducting activities to deliver and manage services at agreed levels to business users is an objective of Service Operation, not CSI. CSI is concerned with reviewing performance data, identifying improvement opportunities, and driving efficiency gains - the ongoing delivery of services at agreed levels is the remit of Service Operation.