ITIL · Question #35
Which one of the following is an objective of service catalogue management?
The correct answer is C. Ensuring that the service catalogue is made available to those approved to access it. Service catalogue management ensures the catalogue is accurate, maintained, and available to all authorized stakeholders who need it.
Question
Which one of the following is an objective of service catalogue management?
Options
- ANegotiating and agreeing service level agreement
- BNegotiating and agreeing operational level agreements
- CEnsuring that the service catalogue is made available to those approved to access it
- DOnly ensuring that adequate technical resources are available
How the community answered
(47 responses)- A4% (2)
- C94% (44)
- D2% (1)
Why each option
Service catalogue management ensures the catalogue is accurate, maintained, and available to all authorized stakeholders who need it.
Negotiating and agreeing service level agreements (SLAs) is an objective of service level management, not service catalogue management.
Negotiating and agreeing operational level agreements (OLAs) is also a responsibility of service level management.
Ensuring the service catalogue is made available to those who are approved to access it - including customers, users, and internal IT staff - is a defined objective of service catalogue management. The catalogue acts as the single authoritative source of information on live and transitioning services, and controlling access ensures governance and consistency. Availability to the right parties enables informed service requests and accurate service delivery.
Ensuring adequate technical resources are available falls under capacity management, not service catalogue management.
Concept tested: Service catalogue management objectives in ITIL
Source: https://www.axelos.com/resource-hub/glossary/service-catalogue-management
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