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ITIL · Question #37
ITIL Question #37: Real Exam Question with Answer & Explanation
The correct answer is D: Defining measurable targets. See the full explanation below for the reasoning.
Question
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
Options
- AImplementing service and process improvements
- BReviewing measurements and metrics
- CCreating a baseline
- DDefining measurable targets
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