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ITIL · Question #38
ITIL Question #38: Real Exam Question with Answer & Explanation
The correct answer is B: Configuration management system (CMS). See the full explanation below for the reasoning.
Question
Which one of the following can help determine the level of impact of a problem?
Options
- ADefinitive media library (DML)
- BConfiguration management system (CMS)
- CStatement of requirements (SOR)
- DStandard operating procedures (SOP)
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