ITIL · Question #172
What is the primary focus of business capacity management?
The correct answer is D. Future business requirements for IT services are quantified, designed, planned and implemented in a. Business Capacity Management focuses on understanding and planning for future business demands so that IT capacity can be provisioned ahead of need.
Question
What is the primary focus of business capacity management?
Options
- AManagement, control and prediction of the performance, utilization and capacity of individual elements
- BReview of all capacity supplier agreements and underpinning contracts with supplier management
- CManagement, control and prediction of the end-to-end performance and capacity of the live, operational
- DFuture business requirements for IT services are quantified, designed, planned and implemented in a
How the community answered
(27 responses)- A7% (2)
- B4% (1)
- C4% (1)
- D85% (23)
Why each option
Business Capacity Management focuses on understanding and planning for future business demands so that IT capacity can be provisioned ahead of need.
Managing, controlling, and predicting performance and utilization of individual components describes Component Capacity Management, not Business Capacity Management.
Reviewing supplier agreements and underpinning contracts falls under Supplier Management, not Capacity Management.
Managing end-to-end performance and capacity of live operational IT services describes Service Capacity Management, which focuses on current services rather than future business requirements.
Business Capacity Management is the sub-process responsible for translating future business requirements - such as growth plans, new services, and changing workloads - into IT capacity requirements that are then quantified, designed, planned, and implemented. It acts as the bridge between business strategy and technical capacity planning, ensuring IT can support anticipated demand before it arrives.
Concept tested: ITIL Capacity Management - Business Capacity Management sub-process
Source: https://wiki.en.it-processmaps.com/index.php/Capacity_Management
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