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ITIL · Question #172

What is the primary focus of business capacity management?

The correct answer is D. Future business requirements for IT services are quantified, designed, planned and implemented in a. Business Capacity Management focuses on understanding and planning for future business demands so that IT capacity can be provisioned ahead of need.

Processes

Question

What is the primary focus of business capacity management?

Options

  • AManagement, control and prediction of the performance, utilization and capacity of individual elements
  • BReview of all capacity supplier agreements and underpinning contracts with supplier management
  • CManagement, control and prediction of the end-to-end performance and capacity of the live, operational
  • DFuture business requirements for IT services are quantified, designed, planned and implemented in a

How the community answered

(27 responses)
  • A
    7% (2)
  • B
    4% (1)
  • C
    4% (1)
  • D
    85% (23)

Why each option

Business Capacity Management focuses on understanding and planning for future business demands so that IT capacity can be provisioned ahead of need.

AManagement, control and prediction of the performance, utilization and capacity of individual elements

Managing, controlling, and predicting performance and utilization of individual components describes Component Capacity Management, not Business Capacity Management.

BReview of all capacity supplier agreements and underpinning contracts with supplier management

Reviewing supplier agreements and underpinning contracts falls under Supplier Management, not Capacity Management.

CManagement, control and prediction of the end-to-end performance and capacity of the live, operational

Managing end-to-end performance and capacity of live operational IT services describes Service Capacity Management, which focuses on current services rather than future business requirements.

DFuture business requirements for IT services are quantified, designed, planned and implemented in aCorrect

Business Capacity Management is the sub-process responsible for translating future business requirements - such as growth plans, new services, and changing workloads - into IT capacity requirements that are then quantified, designed, planned, and implemented. It acts as the bridge between business strategy and technical capacity planning, ensuring IT can support anticipated demand before it arrives.

Concept tested: ITIL Capacity Management - Business Capacity Management sub-process

Source: https://wiki.en.it-processmaps.com/index.php/Capacity_Management

Topics

#business capacity management#capacity planning#future business requirements#capacity sub-processes

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