ITIL · Question #175
Which of the following options is a hierarchy that is used in knowledge management?
The correct answer is B. Data - Information - Knowledge - Wisdom. The DIKW model defines a hierarchy progressing from raw Data to Information to Knowledge and finally to Wisdom. This sequence represents increasing levels of understanding and context.
Question
Which of the following options is a hierarchy that is used in knowledge management?
Options
- AWisdom - Information - Data - Knowledge
- BData - Information - Knowledge - Wisdom
- CKnowledge - Wisdom - Information - Data
- DInformation - Data - Knowledge - Wisdom
How the community answered
(18 responses)- A6% (1)
- B89% (16)
- C6% (1)
Why each option
The DIKW model defines a hierarchy progressing from raw Data to Information to Knowledge and finally to Wisdom. This sequence represents increasing levels of understanding and context.
Placing Wisdom before Information and Knowledge inverts the hierarchy - Wisdom is the highest level of understanding and can only be derived after progressing through the lower levels.
The DIKW (Data-Information-Knowledge-Wisdom) pyramid is a foundational model used in ITIL knowledge management, particularly within the Service Knowledge Management System (SKMS). Data consists of raw facts; when context and meaning are added it becomes Information; applying experience and judgment to information produces Knowledge; and applying knowledge with deep understanding yields Wisdom. ITIL uses this model to describe how organizations should structure and evolve their knowledge assets.
This ordering is entirely inconsistent with the DIKW model, placing Knowledge and Wisdom before their prerequisite levels of Data and Information.
Starting with Information and ending with Wisdom skips the foundational Data layer and misorders the intermediate steps of the hierarchy.
Concept tested: DIKW knowledge management hierarchy in ITIL
Source: https://wiki.en.it-processmaps.com/index.php/Knowledge_Management
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