ITIL Question #175: Real Exam Question with Answer & Explanation

The correct answer is B: Data - Information - Knowledge - Wisdom. The DIKW model defines a hierarchy progressing from raw Data to Information to Knowledge and finally to Wisdom. This sequence represents increasing levels of understanding and context.

Question

Which of the following options is a hierarchy that is used in knowledge management?

Options

AWisdom - Information - Data - Knowledge
BData - Information - Knowledge - Wisdom
CKnowledge - Wisdom - Information - Data
DInformation - Data - Knowledge - Wisdom

Explanation

The DIKW model defines a hierarchy progressing from raw Data to Information to Knowledge and finally to Wisdom. This sequence represents increasing levels of understanding and context.

Common mistakes.

A. Placing Wisdom before Information and Knowledge inverts the hierarchy - Wisdom is the highest level of understanding and can only be derived after progressing through the lower levels.
C. This ordering is entirely inconsistent with the DIKW model, placing Knowledge and Wisdom before their prerequisite levels of Data and Information.
D. Starting with Information and ending with Wisdom skips the foundational Data layer and misorders the intermediate steps of the hierarchy.

Concept tested. DIKW knowledge management hierarchy in ITIL

Reference. https://wiki.en.it-processmaps.com/index.php/Knowledge_Management

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