ITIL · Question #242
Which of the following statement about the service owner is INCORRECT?
The correct answer is A. Carries out the day-to-day monitoring and operation of the service they own. The service owner is an accountability role, not an operational one - day-to-day monitoring and operation is performed by IT Operations staff, not the service owner.
Question
Which of the following statement about the service owner is INCORRECT?
Options
- ACarries out the day-to-day monitoring and operation of the service they own
- BContributes to continual improvement affecting the service they own
- CIs a stakeholder in all of the IT processes which support the service they own
- DIs accountable for a specific service within an organization
How the community answered
(39 responses)- A85% (33)
- B3% (1)
- C8% (3)
- D5% (2)
Why each option
The service owner is an accountability role, not an operational one - day-to-day monitoring and operation is performed by IT Operations staff, not the service owner.
The service owner is accountable for ensuring a service meets its purpose and commitments, but does not personally carry out day-to-day monitoring and operational activities. Those responsibilities belong to IT Operations Management functions such as IT Operations Control. The service owner delegates operational tasks while retaining overall accountability for the service.
Contributing to continual improvement for the service they own is an explicitly recognized responsibility of the service owner, making this statement correct.
The service owner is recognized as a stakeholder in all IT processes that underpin and support the service they own, so this statement is correct.
Accountability for a specific service within the organization is the defining characteristic of the service owner role, making this statement correct.
Concept tested: ITIL service owner role and accountability
Source: https://www.axelos.com/best-practice-solutions/itil
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