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ITIL · Question #241
ITIL Question #241: Real Exam Question with Answer & Explanation
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Question
Which of these recommendations is best practice for service level management? 1. Include legal terminology in service level agreements (SLAs) 2. It is NOT necessary to be able to measure all the targets in an SLA
Options
- A1 only
- B2only
- CBoth of the above
- DNeither of the above
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Topics
#service level management#SLA#measurable targets#best practices