ITIL · Question #161
Remediation planning is BEST described in which of the following ways?
The correct answer is B. Planning the steps required to be taken if a change is unsuccessful. Remediation planning in change management defines the fallback steps to reverse or recover from a change that does not succeed as intended.
Question
Remediation planning is BEST described in which of the following ways?
Options
- APlanning how to recover the cost of a change
- BPlanning the steps required to be taken if a change is unsuccessful
- CPlanning how to compensate a user for a failed change
- DPlanning how to advise the change requestor of a failed change
How the community answered
(61 responses)- A2% (1)
- B89% (54)
- C7% (4)
- D3% (2)
Why each option
Remediation planning in change management defines the fallback steps to reverse or recover from a change that does not succeed as intended.
Recovering the cost of a change is a financial management concern, not a remediation planning activity.
A remediation plan documents the specific procedural steps required to restore the environment to its pre-change state if the change fails or causes unacceptable outcomes. It is a mandatory component of a change proposal in ITIL, ensuring that failures can be safely recovered from without prolonged service disruption.
Compensating a user for a failed change relates to contractual or financial obligations, which fall outside the scope of remediation planning.
Notifying the change requestor of a failure is a communication activity, not a remediation plan.
Concept tested: Change management remediation plan definition
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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