Which statement BEST represents the guidance on incident logging?

An incident must be logged even when a resolution is immediately available, because the record supports trend analysis and problem identification.

Incidents can be reported and logged through multiple channels beyond the service desk, such as automated event monitoring or user self-service portals.

Full logging of all incidents is a core ITIL requirement that enables accurate trend analysis, effective problem management, and reliable management reporting. Recording every incident, no matter how minor or quickly resolved, ensures a complete audit trail and supports continuous service improvement.

The service desk does not have discretion over which incidents to log; the ITIL principle is that all incidents must be recorded without exception.