Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

Categorization groups problems by type, affected service, or technology area, creating a structured taxonomy that allows problems to be easily located, tracked through their lifecycle, and reported on in aggregate. Without consistent categorization, management cannot identify patterns or measure performance across problem records.

Detection is the activity of identifying that a problem exists in the first place, not a mechanism for tracking it after it has been recorded.

Prioritization determines the relative urgency and impact of a problem to guide resolution order, but it does not create the classification structure needed for tracking and reporting.

Escalation transfers a problem to a higher support tier when current resources are insufficient and is not a tracking or reporting activity.