Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

Service level management defines, monitors, and reports on agreed service targets but does not investigate or resolve the root causes of recurring incidents.

Problem management performs root cause analysis to permanently eliminate the underlying causes of incidents, preventing their recurrence. Where elimination is not feasible, it documents known errors and workarounds to minimize service impact, distinguishing it from incident management, which only restores service without addressing root cause.

Change management governs the assessment, authorization, and implementation of changes to IT services but is not responsible for root cause analysis of incidents.

Event management monitors infrastructure events and triggers appropriate responses but does not perform root cause analysis or develop strategies to prevent recurring incidents.