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ITIL · Question #165
ITIL Question #165: Real Exam Question with Answer & Explanation
The correct answer is C: Informational, warning, exception. ITIL Service Operation defines three categories of events based on their significance and required response. The correct categories are Informational, Warning, and Exception.
Question
What are the categories of events described in the ITIL service operation book?
Options
- AInformational, scheduled, normal
- BScheduled, unscheduled, emergency
- CInformational, warning, exception
- DWarning, reactive, proactive
Explanation
ITIL Service Operation defines three categories of events based on their significance and required response. The correct categories are Informational, Warning, and Exception.
Common mistakes.
- A. Informational and normal overlap conceptually and 'scheduled' is not a recognized ITIL event category - it describes change types, not events.
- B. Scheduled, unscheduled, and emergency are categories used in ITIL Change Management, not event categorization in Service Operation.
- D. Reactive and proactive describe approaches to problem management, and 'warning' is only one of the three correct event categories, making this combination incorrect.
Concept tested. ITIL Service Operation event classification categories
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