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ITIL · Question #159

Which of the following are benefits to the business of implementing service transition? 1. Better reuse and sharing of assets across projects and resources 2. Reduced cost to design new services 3. Re

The correct answer is C. 1 and 3 only. Service transition delivers business benefits by improving asset reuse and increasing the rate of successful changes, while reduced design costs belong to service design, not transition.

The ITIL service lifecycle

Question

Which of the following are benefits to the business of implementing service transition? 1. Better reuse and sharing of assets across projects and resources 2. Reduced cost to design new services 3. Result in higher volume of successful changes

Options

  • A1 and 2 only
  • B2 and 3 only
  • C1 and 3 only
  • DNone of the above

How the community answered

(48 responses)
  • A
    13% (6)
  • B
    6% (3)
  • C
    79% (38)
  • D
    2% (1)

Why each option

Service transition delivers business benefits by improving asset reuse and increasing the rate of successful changes, while reduced design costs belong to service design, not transition.

A1 and 2 only

Reduced cost to design new services (item 2) is a benefit of service design, not service transition, which focuses on moving services into production rather than designing them.

B2 and 3 only

Item 2 (reduced design costs) belongs to service design, not service transition, making this pairing incorrect.

C1 and 3 onlyCorrect

Better reuse and sharing of assets across projects (item 1) is a recognized service transition benefit because transition processes like asset and configuration management enable organizations to track and leverage existing resources. A higher volume of successful changes (item 3) is also a direct transition benefit, as change management, release, and deployment processes within service transition are specifically designed to reduce failed changes and increase predictability.

DNone of the above

Items 1 and 3 are both legitimate, documented benefits of service transition, so 'none of the above' is incorrect.

Concept tested: Benefits of ITIL service transition to the business

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service transition benefits#change success#asset reuse

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