ITIL · Question #159
Which of the following are benefits to the business of implementing service transition? 1. Better reuse and sharing of assets across projects and resources 2. Reduced cost to design new services 3. Re
The correct answer is C. 1 and 3 only. Service transition delivers business benefits by improving asset reuse and increasing the rate of successful changes, while reduced design costs belong to service design, not transition.
Question
Options
- A1 and 2 only
- B2 and 3 only
- C1 and 3 only
- DNone of the above
How the community answered
(48 responses)- A13% (6)
- B6% (3)
- C79% (38)
- D2% (1)
Why each option
Service transition delivers business benefits by improving asset reuse and increasing the rate of successful changes, while reduced design costs belong to service design, not transition.
Reduced cost to design new services (item 2) is a benefit of service design, not service transition, which focuses on moving services into production rather than designing them.
Item 2 (reduced design costs) belongs to service design, not service transition, making this pairing incorrect.
Better reuse and sharing of assets across projects (item 1) is a recognized service transition benefit because transition processes like asset and configuration management enable organizations to track and leverage existing resources. A higher volume of successful changes (item 3) is also a direct transition benefit, as change management, release, and deployment processes within service transition are specifically designed to reduce failed changes and increase predictability.
Items 1 and 3 are both legitimate, documented benefits of service transition, so 'none of the above' is incorrect.
Concept tested: Benefits of ITIL service transition to the business
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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