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ITIL · Question #159
ITIL Question #159: Real Exam Question with Answer & Explanation
The correct answer is C: 1 and 3 only. Service transition delivers business benefits by improving asset reuse and increasing the rate of successful changes, while reduced design costs belong to service design, not transition.
Question
Which of the following are benefits to the business of implementing service transition? 1. Better reuse and sharing of assets across projects and resources 2. Reduced cost to design new services 3. Result in higher volume of successful changes
Options
- A1 and 2 only
- B2 and 3 only
- C1 and 3 only
- DNone of the above
Explanation
Service transition delivers business benefits by improving asset reuse and increasing the rate of successful changes, while reduced design costs belong to service design, not transition.
Common mistakes.
- A. Reduced cost to design new services (item 2) is a benefit of service design, not service transition, which focuses on moving services into production rather than designing them.
- B. Item 2 (reduced design costs) belongs to service design, not service transition, making this pairing incorrect.
- D. Items 1 and 3 are both legitimate, documented benefits of service transition, so 'none of the above' is incorrect.
Concept tested. Benefits of ITIL service transition to the business
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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