ITIL · Question #109
Which of the following are managed by facilities management? 1. Hardware within a data centre or computer room 2. Applications 3. Power and cooling equipment 4. Recovery sites
The correct answer is C. 1, 3 and 4 only. Facilities management covers physical infrastructure including hardware, power/cooling, and recovery sites, but application management is a separate IT function outside its scope.
Question
Options
- A1, 2 and 3 only
- BAll of the above
- C1, 3 and 4 only
- D1 and 3 only
How the community answered
(31 responses)- B6% (2)
- C90% (28)
- D3% (1)
Why each option
Facilities management covers physical infrastructure including hardware, power/cooling, and recovery sites, but application management is a separate IT function outside its scope.
Applications (item 2) are not within the remit of facilities management, making this grouping incorrect.
Including applications is incorrect because application lifecycle management is a distinct IT function separate from physical facilities oversight.
Facilities management is responsible for managing the physical environment of IT services, which includes hardware within data centres, power and cooling equipment, and physical recovery sites. Applications are managed by application management teams, not facilities management, because applications are logical assets requiring development and support expertise rather than physical infrastructure oversight.
This omits recovery sites (item 4), which are physical locations and therefore fall under facilities management responsibility.
Concept tested: ITIL facilities management scope and responsibilities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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