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ITIL · Question #109

Which of the following are managed by facilities management? 1. Hardware within a data centre or computer room 2. Applications 3. Power and cooling equipment 4. Recovery sites

The correct answer is C. 1, 3 and 4 only. Facilities management covers physical infrastructure including hardware, power/cooling, and recovery sites, but application management is a separate IT function outside its scope.

Functions

Question

Which of the following are managed by facilities management? 1. Hardware within a data centre or computer room 2. Applications 3. Power and cooling equipment 4. Recovery sites

Options

  • A1, 2 and 3 only
  • BAll of the above
  • C1, 3 and 4 only
  • D1 and 3 only

How the community answered

(31 responses)
  • B
    6% (2)
  • C
    90% (28)
  • D
    3% (1)

Why each option

Facilities management covers physical infrastructure including hardware, power/cooling, and recovery sites, but application management is a separate IT function outside its scope.

A1, 2 and 3 only

Applications (item 2) are not within the remit of facilities management, making this grouping incorrect.

BAll of the above

Including applications is incorrect because application lifecycle management is a distinct IT function separate from physical facilities oversight.

C1, 3 and 4 onlyCorrect

Facilities management is responsible for managing the physical environment of IT services, which includes hardware within data centres, power and cooling equipment, and physical recovery sites. Applications are managed by application management teams, not facilities management, because applications are logical assets requiring development and support expertise rather than physical infrastructure oversight.

D1 and 3 only

This omits recovery sites (item 4), which are physical locations and therefore fall under facilities management responsibility.

Concept tested: ITIL facilities management scope and responsibilities

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Facilities management#data centre#recovery sites#power cooling

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