ITIL · Question #110
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
The correct answer is A. Service design. Service design is the lifecycle stage most focused on establishing policies, standards, and objectives to guide how services are built and delivered.
Question
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
Options
- AService design
- BService transition
- CContinual service improvement
- DService operation
How the community answered
(22 responses)- A91% (20)
- B5% (1)
- D5% (1)
Why each option
Service design is the lifecycle stage most focused on establishing policies, standards, and objectives to guide how services are built and delivered.
Service design defines the policies, architectures, processes, and objectives required to deliver new or changed services. It establishes the governance framework and standards that all subsequent lifecycle stages must follow, making it the stage most concerned with setting direction through policy and objective definition.
Service transition is concerned with building, testing, and deploying services into production, not with defining overarching policies and objectives.
Continual service improvement focuses on measuring service performance and identifying incremental improvements rather than defining foundational policies.
Service operation is concerned with day-to-day delivery and support of services, not with policy and objective definition.
Concept tested: ITIL service design stage purpose and objectives
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
Community Discussion
No community discussion yet for this question.