ITIL Question #110: Real Exam Question with Answer & Explanation

The correct answer is A: Service design. Service design is the lifecycle stage most focused on establishing policies, standards, and objectives to guide how services are built and delivered.

The ITIL service lifecycle

Question

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

Options

AService design
BService transition
CContinual service improvement
DService operation

Explanation

Service design is the lifecycle stage most focused on establishing policies, standards, and objectives to guide how services are built and delivered.

Common mistakes.

B. Service transition is concerned with building, testing, and deploying services into production, not with defining overarching policies and objectives.
C. Continual service improvement focuses on measuring service performance and identifying incremental improvements rather than defining foundational policies.
D. Service operation is concerned with day-to-day delivery and support of services, not with policy and objective definition.

Concept tested. ITIL service design stage purpose and objectives

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Service design#service lifecycle#policies#objectives

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