ITIL · Question #108
Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
The correct answer is B. To design and develop capabilities for service management. Designing and developing service management capabilities is a responsibility of the Service Design stage, not Service Transition, which focuses on moving designed services safely into live operation.
Question
Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
Options
- ATo ensure that a service can be managed and operated in accordance with constraints specified during
- BTo design and develop capabilities for service management
- CTo provide good-quality knowledge and information about services
- DTo plan the resources required to manage a release
How the community answered
(40 responses)- A5% (2)
- B75% (30)
- C13% (5)
- D8% (3)
Why each option
Designing and developing service management capabilities is a responsibility of the Service Design stage, not Service Transition, which focuses on moving designed services safely into live operation.
Ensuring a service can be managed and operated within constraints defined during design is a core Service Transition activity, specifically addressed through operational readiness validation before go-live.
Service Design is the lifecycle stage responsible for designing and developing the capabilities, processes, and frameworks needed for service management - it produces the blueprints that Service Transition then implements. Service Transition's mandate is to build, test, validate, and deploy services into production based on those designs, not to create the underlying management capabilities.
Providing good-quality knowledge and information about services is a Service Transition responsibility, supported by the Knowledge Management process which captures and transfers knowledge during the transition phase.
Planning the resources required to manage a release is a Service Transition responsibility, handled through Release and Deployment Management planning activities.
Concept tested: Service Transition vs Service Design stage responsibilities
Source: https://www.axelos.com/certifications/itil-service-management
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