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ITIL · Question #107

Which one of the following is it the responsibility of supplier management to negotiate and agree?

The correct answer is B. Third-party contracts. Supplier Management's core responsibility is to negotiate, agree, and manage contracts with external third-party suppliers to ensure they deliver services that support the organization's overall service quality.

Processes

Question

Which one of the following is it the responsibility of supplier management to negotiate and agree?

Options

  • AService level agreements (SLAs)
  • BThird-party contracts
  • CThe service portfolio
  • DOperational level agreements (OLAs)

How the community answered

(71 responses)
  • A
    6% (4)
  • B
    92% (65)
  • C
    1% (1)
  • D
    1% (1)

Why each option

Supplier Management's core responsibility is to negotiate, agree, and manage contracts with external third-party suppliers to ensure they deliver services that support the organization's overall service quality.

AService level agreements (SLAs)

Service Level Agreements (SLAs) are negotiated and agreed by the Service Level Management process, which manages agreements with customers, not external suppliers.

BThird-party contractsCorrect

Third-party contracts are the primary output of Supplier Management - this process identifies, evaluates, and manages external suppliers, and is specifically accountable for negotiating contractual terms, performance targets, and obligations with those suppliers to protect the organization's interests and service continuity.

CThe service portfolio

The service portfolio is governed by Service Portfolio Management as part of the Service Strategy stage, which is outside the scope of Supplier Management.

DOperational level agreements (OLAs)

Operational Level Agreements (OLAs) are internal agreements between IT departments and are the responsibility of Service Level Management, not Supplier Management.

Concept tested: ITIL Supplier Management process responsibilities

Source: https://www.axelos.com/resource-hub/blog/itil-supplier-management

Topics

#Supplier management#third-party contracts#SLA#OLA

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