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ITIL-FOUNDATION · Question #70
ITIL-FOUNDATION Question #70: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Where should the following information be stored? 1. The experience of staff 2. Records of user behaviour 3. Supplier's abilities and requirements 4. User skill levels
Options
- AThe forward schedule of change
- BThe service portfolio
- CA configuration management database (CMDB)
- DThe service knowledge management system (SKMS)
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Topics
#SKMS#knowledge management#service knowledge management system#CMDB