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ITIL-FOUNDATION · Question #71

Which of the following statements about standard changes are CORRECT? 1. The approach is pre-authorized 2. The risk is usually low and well understood 3. Details of the change will be recorded 4. Some

The correct answer is D. All of the above. All four statements correctly describe standard changes in ITIL - they are pre-authorized, low-risk, documented, and can originate from the request fulfilment process.

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Question

Which of the following statements about standard changes are CORRECT? 1. The approach is pre-authorized 2. The risk is usually low and well understood 3. Details of the change will be recorded 4. Some standard changes will be triggered by the request fulfilment process

Options

  • A1 only
  • B2 and 3 only
  • C1, 2 and 4 only
  • DAll of the above

How the community answered

(48 responses)
  • A
    6% (3)
  • B
    2% (1)
  • C
    2% (1)
  • D
    90% (43)

Why each option

All four statements correctly describe standard changes in ITIL - they are pre-authorized, low-risk, documented, and can originate from the request fulfilment process.

A1 only

Selecting only statement 1 ignores the equally valid characteristics that standard changes carry low understood risk, are recorded, and can be triggered by request fulfilment.

B2 and 3 only

Statements 2 and 3 are correct but incomplete - pre-authorization (statement 1) and the link to request fulfilment (statement 4) are also defining characteristics of standard changes.

C1, 2 and 4 only

Statements 1, 2, and 4 are correct but omit statement 3 - standard changes must be recorded even though they are pre-authorized, so this answer is incomplete.

DAll of the aboveCorrect

Standard changes are pre-authorized by change management because they are routine, low-risk, and well-understood, which satisfies statements 1 and 2. Even though pre-authorized, they must still be recorded for audit and tracking purposes (statement 3). Many standard changes, such as software installations or password resets, are initiated through the request fulfilment process (statement 4), making all four statements correct.

Concept tested: ITIL standard change characteristics

Source: https://wiki.en.it-processmaps.com/index.php/Change_Management

Topics

#standard changes#change management#pre-authorized#request fulfillment

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