ITIL-FOUNDATION · Question #71
Which of the following statements about standard changes are CORRECT? 1. The approach is pre-authorized 2. The risk is usually low and well understood 3. Details of the change will be recorded 4. Some
The correct answer is D. All of the above. All four statements correctly describe standard changes in ITIL - they are pre-authorized, low-risk, documented, and can originate from the request fulfilment process.
Question
Options
- A1 only
- B2 and 3 only
- C1, 2 and 4 only
- DAll of the above
How the community answered
(48 responses)- A6% (3)
- B2% (1)
- C2% (1)
- D90% (43)
Why each option
All four statements correctly describe standard changes in ITIL - they are pre-authorized, low-risk, documented, and can originate from the request fulfilment process.
Selecting only statement 1 ignores the equally valid characteristics that standard changes carry low understood risk, are recorded, and can be triggered by request fulfilment.
Statements 2 and 3 are correct but incomplete - pre-authorization (statement 1) and the link to request fulfilment (statement 4) are also defining characteristics of standard changes.
Statements 1, 2, and 4 are correct but omit statement 3 - standard changes must be recorded even though they are pre-authorized, so this answer is incomplete.
Standard changes are pre-authorized by change management because they are routine, low-risk, and well-understood, which satisfies statements 1 and 2. Even though pre-authorized, they must still be recorded for audit and tracking purposes (statement 3). Many standard changes, such as software installations or password resets, are initiated through the request fulfilment process (statement 4), making all four statements correct.
Concept tested: ITIL standard change characteristics
Source: https://wiki.en.it-processmaps.com/index.php/Change_Management
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