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ITIL-FOUNDATION · Question #69

The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

The correct answer is A. A change. In ITIL, a 'change' is formally defined as the addition, modification, or removal of any authorized service or service component and its documentation.

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Question

The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

Options

  • AA change
  • BA change model
  • CA change request
  • DA change advisory board

How the community answered

(60 responses)
  • A
    93% (56)
  • B
    2% (1)
  • C
    3% (2)
  • D
    2% (1)

Why each option

In ITIL, a 'change' is formally defined as the addition, modification, or removal of any authorized service or service component and its documentation.

AA changeCorrect

ITIL defines a change as the addition, modification, or removal of anything that could affect IT services, including authorized, planned, or supported service components and their associated documentation. This definition distinguishes a change from the request to make one or the process used to manage it.

BA change model

A change model is a pre-defined, repeatable approach for handling a specific category of change, not the definition of a change itself.

CA change request

A change request is a formal proposal submitted to initiate a change, which is the trigger for the change process rather than the change itself.

DA change advisory board

A change advisory board (CAB) is an advisory body that supports change management by evaluating and authorizing changes, not a definition of a change.

Concept tested: ITIL definition of a change

Source: https://www.axelos.com/resource-hub/white-paper/itil-4-glossary

Topics

#change management#change definition#service component#RFC

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