ITIL-FOUNDATION · Question #58
Which process would ensure that utility and warranty requirements are properly addressed in service designs?
The correct answer is C. Design coordination. Design Coordination is the single ITIL process responsible for ensuring all design activities are consistently coordinated, including verifying that both utility and warranty requirements are addressed in every service design.
Question
Which process would ensure that utility and warranty requirements are properly addressed in service designs?
Options
- AAvailability management
- BCapacity management
- CDesign coordination
- DRelease management
How the community answered
(17 responses)- A6% (1)
- B6% (1)
- C71% (12)
- D18% (3)
Why each option
Design Coordination is the single ITIL process responsible for ensuring all design activities are consistently coordinated, including verifying that both utility and warranty requirements are addressed in every service design.
Availability management addresses only the warranty dimension of service availability and does not coordinate utility requirements or the broader set of design activities.
Capacity management ensures performance and throughput targets are met, covering one aspect of warranty but not the full coordination of utility and warranty across all designs.
Design Coordination acts as the overarching coordination and control point for all service design activities, ensuring that utility (fit for purpose) and warranty (fit for use) requirements are captured, agreed upon, and addressed coherently across all design work. It produces the Service Design Package and ensures no single design requirement - functional or non-functional - is overlooked or contradicted by other design processes.
Release management handles the planning, scheduling, and deployment of releases into live environments and plays no role in coordinating service design requirements.
Concept tested: Design Coordination - utility and warranty assurance in service design
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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