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ITIL-FOUNDATION · Question #60
ITIL-FOUNDATION Question #60: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
What would be the next step in the continual service improvement (CSI) model after? 1. What is the vision? 2. Where are we now? 3. Where do we want to be? 4. How do we get there? 5. Did we get there? 6. ?
Options
- AWhat is the return on investment (ROI)?
- BHow much did it cost?
- CHow do we keep the momentum going?
- DWhat is the value on investment (VOI)?
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Topics
#CSI model#continual improvement#momentum#seven-step model