ITIL-FOUNDATION Question #537: Real Exam Question with Answer & Explanation

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Know the purpose of the ITIL practices

Question

Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?

Options

ABusiness relationship management
BService level management
CAvailability management
DChange management

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Topics

#change management#customer environment#service impact#business relationship

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