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ITIL-FOUNDATION · Question #536
ITIL-FOUNDATION Question #536: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
When should a known error be raised?
Options
- AOnly when the root cause is found and a workaround exists
- BAs soon as it becomes useful to do so
- COnly when the error in the IT Service is found
- DAs soon as the major problem procedure is executed
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Topics
#known error#problem management#workaround#root cause analysis