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ITIL-FOUNDATION · Question #535

Where are the details of core and enhancing service provided?

The correct answer is D. The service catalogue.. The service catalogue is the customer-facing view of live IT services and contains descriptions of core and enhancing services available for use.

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Question

Where are the details of core and enhancing service provided?

Options

  • AThe definitive media library.
  • BThe configuration management system.
  • CThe service portfolio.
  • DThe service catalogue.

How the community answered

(30 responses)
  • A
    3% (1)
  • B
    7% (2)
  • D
    90% (27)

Why each option

The service catalogue is the customer-facing view of live IT services and contains descriptions of core and enhancing services available for use.

AThe definitive media library.

The definitive media library (DML) is a secure repository for authorized software media versions, not a source of service descriptions for customers.

BThe configuration management system.

The configuration management system stores data about configuration items and their relationships, not service-level details intended for customer consumption.

CThe service portfolio.

The service portfolio covers all services across their full lifecycle - including pipeline and retired services - whereas the service catalogue specifically documents live services with core and enhancing detail.

DThe service catalogue.Correct

The service catalogue documents all live IT services, including core services (the fundamental outcomes delivered to customers) and enhancing services (additional features that add value beyond the core). It is the authoritative reference customers and users consult to understand what services are available, their characteristics, and how to request them.

Concept tested: Service catalogue - core and enhancing service details

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service catalogue#service portfolio#core service#enhancing service

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