ITIL-FOUNDATION · Question #530
What BEST describes the value of continual service improvement to the business?
The correct answer is B. It results in gradual improvement in cost effectiveness. Continual Service Improvement (CSI) delivers value to the business by incrementally improving the efficiency and cost effectiveness of IT services over time.
Question
What BEST describes the value of continual service improvement to the business?
Options
- AIt supports the creation of a portfolio of quantified services
- BIt results in gradual improvement in cost effectiveness
- CIt improves governance by building controls into service designs
- DIt provides quick and effective access to standard services
How the community answered
(38 responses)- A3% (1)
- B95% (36)
- D3% (1)
Why each option
Continual Service Improvement (CSI) delivers value to the business by incrementally improving the efficiency and cost effectiveness of IT services over time.
Creating a portfolio of quantified services is the value of Service Strategy, which is responsible for defining and governing the service portfolio.
CSI uses methods such as the Deming Cycle (Plan-Do-Check-Act) and the CSI Register to identify and implement incremental improvements to services and processes. Over time, these ongoing improvements compound to produce measurable gains in cost effectiveness, service quality, and alignment with evolving business needs.
Building controls into service designs to improve governance is the value of Service Design, not CSI.
Providing quick and effective access to standard services is the value of Service Operation, specifically Request Fulfillment processes.
Concept tested: ITIL Continual Service Improvement value to business
Source: https://wiki.en.it-processmaps.com/index.php/Continual_Service_Improvement
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