ITIL-FOUNDATION · Question #529
What BEST describes the value of service design to the business?
The correct answer is B. It reduces total cost of ownership (TCO) of services. Service Design delivers value to the business primarily by reducing the total cost of ownership of services through designing quality, fit-for-purpose services from the outset.
Question
What BEST describes the value of service design to the business?
Options
- AIt supports the creation of a portfolio of quantified services
- BIt reduces total cost of ownership (TCO) of services
- CIt improves the control of service assets and configurations
- DIt provides quick and effective access to standard services
How the community answered
(31 responses)- A3% (1)
- B90% (28)
- C6% (2)
Why each option
Service Design delivers value to the business primarily by reducing the total cost of ownership of services through designing quality, fit-for-purpose services from the outset.
Creating a portfolio of quantified services is the value associated with Service Strategy, which defines what services the organization will offer and at what cost.
ITIL Service Design reduces TCO by ensuring services are designed correctly the first time, minimizing costly rework, unplanned downtime, and expensive changes later in the lifecycle. By incorporating availability, capacity, continuity, and security into the design phase, organizations avoid the far greater costs of retrofitting these qualities into production services.
Improving control of service assets and configurations is the value of Service Transition, specifically the Change and Configuration Management processes.
Providing quick and effective access to standard services is the value of Service Operation, specifically through Request Fulfillment and the Service Desk.
Concept tested: ITIL Service Design value to business
Source: https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Design
Topics
Community Discussion
No community discussion yet for this question.