ITIL-FOUNDATION · Question #528
What processes represent the scope of financial management for IT services?
The correct answer is B. Budgeting, accounting and charging. Financial Management for IT Services in ITIL is defined by three specific sub-processes: Budgeting, IT Accounting, and Charging.
Question
What processes represent the scope of financial management for IT services?
Options
- ABudgeting, costing and charging
- BBudgeting, accounting and charging
- CCost models and invoicing
- DCharging, accounting and billing
How the community answered
(53 responses)- A2% (1)
- B92% (49)
- C2% (1)
- D4% (2)
Why each option
Financial Management for IT Services in ITIL is defined by three specific sub-processes: Budgeting, IT Accounting, and Charging.
'Costing' is not a recognized sub-process in ITIL Financial Management - the correct term is 'IT Accounting', which is the process of tracking and allocating IT costs.
ITIL defines the scope of Financial Management for IT Services as Budgeting (planning and controlling income and expenditure), IT Accounting (tracking how the IT organization spends money), and Charging (recovering costs from customers for services delivered). These three together form the complete financial management scope as defined in the ITIL Service Strategy publication.
Cost models and invoicing are outputs or tools within financial management, not the defined processes that constitute its scope.
'Billing' is not an ITIL Financial Management sub-process - the correct term is 'Charging', and this option also omits 'Budgeting', which is a required component.
Concept tested: ITIL Financial Management sub-processes scope
Source: https://wiki.en.it-processmaps.com/index.php/Financial_Management_for_IT_Services
Topics
Community Discussion
No community discussion yet for this question.