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ITIL-FOUNDATION · Question #531

Which statement about Business Cases is TRUE?

The correct answer is A. Business Cases should focus on both the financial and non-financial impacts of the proposed. A Business Case must capture both financial and non-financial impacts to give decision-makers a complete picture of a proposed project's value.

Understand the key concepts of service management

Question

Which statement about Business Cases is TRUE?

Options

  • ABusiness Cases should focus on both the financial and non-financial impacts of the proposed
  • BBusiness Cases should focus on only the financial impacts of the proposed project to secure
  • CBusiness Cases should focus on only the non-financial business impacts of the proposed project
  • DBusiness cases should only focus on how the proposed project can lower costs and improve

How the community answered

(17 responses)
  • A
    88% (15)
  • C
    6% (1)
  • D
    6% (1)

Why each option

A Business Case must capture both financial and non-financial impacts to give decision-makers a complete picture of a proposed project's value.

ABusiness Cases should focus on both the financial and non-financial impacts of the proposedCorrect

Business Cases are formal documents used to justify investment in a project by presenting the full range of impacts - including financial outcomes such as ROI and cost savings as well as non-financial outcomes such as risk reduction, regulatory compliance, and strategic alignment. Limiting analysis to only one dimension would result in an incomplete justification that could lead to poor decision-making.

BBusiness Cases should focus on only the financial impacts of the proposed project to secure

Focusing solely on financial impacts ignores critical non-financial factors such as risk, compliance, and strategic value that often drive project approval.

CBusiness Cases should focus on only the non-financial business impacts of the proposed project

Focusing solely on non-financial impacts omits the financial analysis that stakeholders and sponsors require to approve funding and resource allocation.

DBusiness cases should only focus on how the proposed project can lower costs and improve

Lowering costs and improving efficiency are only a subset of possible project outcomes; a Business Case must cover the full spectrum of impacts, not just cost-related ones.

Concept tested: Business Case content and scope in ITIL

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#business case#financial impacts#non-financial impacts#investment justification

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